STARMKM.EU – Frequently Asked Questions

STARMKM.EU offers carefully selected second-hand clothing from well-known global brands. All items are inspected to ensure quality and ready for a new life.

1. Account und Registration

Do I need an account to place an order?
No — you can order as a guest or create an account for faster checkout.

What are the benefits of creating an account?

  • Faster checkout

  • Order history

  • Saved addresses

  • Easier communication with support

How can I reset my password?
Use the “Forgot Password” option on the login page.

2. Orders

How do I place an order?
Add items to your cart → Proceed to checkout → Enter shipping details → Choose payment method → Confirm your order.

Can I change or cancel my order?
Yes — if the order has not yet been shipped.
Contact us immediately at 📧 info@starmkm.eu

How do I check product availability?
Availability is shown on each product page.




3. Payments

We accept secure online payments via:

  • Credit/Debit Cards

  • Google Pay

  • Apple Pay

  • Bank Transfer

Accepted currency:

  • Euro (EUR €)

All card payments are processed securely.
If paying by bank transfer, please include your order number in the payment details.

4. Delivery

Free delivery across Europe

  • Standard delivery time: 10–15 business days

  • Orders processed Monday–Friday

  • Secure packaging

  • Tracking link sent by email once shipped

We deliver within the European Union.

4. Returns Policy

❌ All sales are final.

Due to the nature of our products (second-hand clothing), we do not accept returns, exchanges, or refunds.

We encourage customers to carefully review product descriptions, sizing information, and condition details before placing an order.

If you have any questions before purchasing, please contact us at:
📧 info@starmkm.eu

5. Product Information

We sell pre-owned (second-life) clothing from global brands.

All items:

  • Are carefully inspected

  • Meet our internal quality standards

  • May show minimal signs of previous handling

  • Have their condition described on the product page

6. Customer Support

📧 info@starmkm.eu
🕒 Monday–Friday, business hours

We are happy to assist with any questions before purchase.

Address

Vana-Rannamõisa tee 1h/1-14

13516 Tallinn

Opening Hours

Mon - Fri: 9am - 5pm

Saturday: 10am - 3pm

Sunday: Closed

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